Privacy Policy
Lipoforme respects your privacy and is committed to safeguarding your personal data. Any information you share with us is collected, stored, and processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. We will never sell your data and will only share it when required for administrative purposes related to your care or where legally required.
This Privacy Policy explains how Lipoforme collects, uses, and protects your personal information when you visit our website lipoforme.co.uk and when you attend our clinic for treatments. This policy is effective as of 24th May 2018.
By using our website or our services, you agree to the practices described below. If you have any questions, please contact us at hello@lipoforme.co.uk.
Who We Are
Lipoforme (“we”, “us”, or “our”) is the controller of your personal data.
Registered office: 49 Crow Rd, Glasgow, G11 7SH
Email: hello@lipoforme.co.uk
We are registered with the Information Commissioner’s Office (ICO).
Information We Collect
We collect and process the following categories of personal data:
Identity Data
Name, email, date of birth, address, occupation, gender, phone number.
Health Data (Special Category Data)
Medical history, health information, ethnicity (where clinically relevant).
Financial Data
Payment information, bank details.
Transaction Data
Records of treatments, purchases, and payments.
Technical Data
IP address, browser type, login information, usage data, device details.
Profile Data
Your preferences, treatment history, feedback, and survey responses.
Marketing Data
Your preferences regarding marketing communications.
We may collect this information when you:
- Contact us by email, phone, or online forms
- Engage with us on social media
- Visit our website
- Attend appointments
- Make payments
- Provide medical history
- Enter competitions or surveys
- Interact with our marketing emails
- Visit the clinic (CCTV may operate for security)
Please ensure your details—especially medical information—are kept accurate and up to date.
How We Use Your Personal Data
We only use your personal data when legally permitted. The main reasons include:
To Provide Your Treatments (Contractual Obligation)
- Processing bookings
- Performing procedures
- Collecting payments and issuing refunds
For Our Legitimate Interests
- Improving our services
- Understanding patient needs
- Sending relevant updates
- Analysing website performance
To Meet Legal Obligations
- Medical record keeping
- Accounting and taxation
- Regulatory reporting
Marketing Communications
You may receive marketing emails if you have:
- Requested information
- Booked treatments
- Not opted out
You may unsubscribe at any time using the link in any email, or by contacting hello@lipoforme.co.uk.
Website Data Collection
When visiting lipoforme.co.uk, we may collect:
- Device information
- Browsing behaviour
- Page interactions
- Location and IP address
- Cookies (see our Cookie Policy)
We use Google Analytics and other analytics tools to understand website usage and improve performance.
Information From Third Parties
We may receive information from:
- Payment providers
- Referral partners
- Marketing platforms
- Review platforms
We only use this information when relevant to your treatment or enquiry.
Special Category Data (Health Information)
Because we provide medical treatments, we must collect sensitive health information. This is processed strictly for:
- Assessing suitability
- Ensuring safety
- Providing your treatment
- Meeting medical obligations
We never use health data for marketing.
Children’s Privacy
Our website and services are not intended for individuals under 16.
Those under 16 require parental consent for any services.
If we discover we have collected data from someone under 16 without consent, we will delete it immediately.
Your Rights
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to marketing
- Transfer your data (data portability)
- Complain to the ICO
- Withdraw consent at any time
To exercise your rights, email hello@lipoforme.co.uk.
Data Sharing
We only share your personal data with trusted third parties when necessary, such as:
- Payment processors
- Accountants and insurers
- Professional advisers
- IT and hosting providers
- Regulatory authorities
- Legal or debt recovery services (when required)
All third parties are required to protect your data in line with UK GDPR.
International Transfers
Some of our service providers may operate outside the UK/EEA.
Where this occurs, we ensure your data is protected through:
- Standard Contractual Clauses
- Adequate legal safeguards
Strict security standards
Data Retention
We retain your personal data only for as long as necessary:
- Medical records: up to 10 years, as required by health regulations
- Marketing data: until you opt out
- Financial records: minimum 6 years
After retention periods, data is securely deleted or anonymised.
Security
We use multiple security measures to protect your data, including:
- Secure servers
- Encryption (SSL)
- Malware and firewall protection
- Limited staff access
- Secure storage systems
While we take every precaution, no system is 100% secure.
Changes to This Policy
We may update this Privacy Policy periodically.
All changes will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, contact us:
Lipoforme
📍 Address: – 49 Crow Rd, Glasgow, G11 7SH
📞 Phone: 01412552737
📧 Email: hello@lipoforme.co.uk